The only Help Desk you Need to Stay in Control .
Say goodbye to chaotic support. Rewan HDS brings all your tickets, SLAs, and team collaboration into one intelligent workspace — fast, secure, and built for scale.
Why Rewan HDS
The Help Desk Built for Real Support Teams
Seamlessly blending speed, structure, and smart automation — Rewan HDS gives your team the control it needs.
SLA Tracking
Define custom SLA rules, get real-time alerts, and automatically escalate critical issues before they breach.
Read MoreFull Ticket Lifecycle
Track every ticket from creation to resolution with smart tagging, categorization, and complete audit trails.
Read MoreLive Dashboards
Visualize team workload, ticket status, and SLA performance in real time — no spreadsheets needed.
Read MoreBuilt-in Billing
Log billable time, generate invoices, and track support costs — all inside your help desk workflow.
Read MoreAccelerate and Take Control of Your Support Workflow
Rewan HDS helps you streamline every ticket, hit every deadline, and collaborate smarter — all from one place.
See Every Ticket, In One Place
Filter by SLA, status, or customer and never miss a ticket again. Rewan HDS gives you a centralized, searchable view of all open requests — fully trackable and ready to act on.
See Every Ticket, In One Place
Filter by SLA, status, or customer and never miss a ticket again. Rewan HDS gives you a centralized, searchable view of all open requests — fully trackable and ready to act on.
Set SLA Rules That Work
Define response times, resolution targets, and risk levels for every support scenario. Rewan HDS helps your team stay on track with customizable, policy-based SLAs.
Set SLA Rules That Work
Define response times, resolution targets, and risk levels for every support scenario. Rewan HDS helps your team stay on track with customizable, policy-based SLAs.
Visualize SLA Performance
See exactly how your team is performing with clear reports on SLA breaches vs. successes. Rewan HDS helps you spot issues early and improve accountability over time.
Visualize SLA Performance
See exactly how your team is performing with clear reports on SLA breaches vs. successes. Rewan HDS helps you spot issues early and improve accountability over time.
Export Invoices Without the Hassle
Select your date range, set invoice details, and export billing data instantly. Rewan HDS makes it easy to sync support work with your accounting system — no manual entry required.
Export Invoices Without the Hassle
Select your date range, set invoice details, and export billing data instantly. Rewan HDS makes it easy to sync support work with your accounting system — no manual entry required.
Built on Results, Not Promises
From resolution rates to revenue tracked — the numbers tell the story better than we can.
Audit Visibility
Unified Workspace
SLA Monitoring
Faster Ticket Routing
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